Privacy policy

Last updated: January 2, 2026

Kainos Fragrances (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated and secure shopping experience.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

This Privacy Policy is intended to comply with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), as well as other applicable data protection laws.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies, relates to, or can reasonably be linked to an identifiable individual. This does not include anonymised or de-identified data.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information: Name, email address, phone number, billing and shipping address
Transaction Information: Products viewed, purchased, returned, or exchanged; order history
Payment Information: Payment method details (processed securely via third-party payment providers; we do not store full card details)
Account Information: Login credentials, preferences, and settings
Communications: Information you provide when contacting us via email or WhatsApp
Device & Usage Data: IP address, browser type, device identifiers, and interaction with our website
Marketing Data: Preferences relating to marketing communications, where consent has been given

Sources of Personal Information

We may collect personal information from:

You directly, when you place an order, contact us, or interact with our Services
Automatically, through cookies and similar technologies when you browse our website
Shopify and third-party service providers acting on our behalf
Payment processors, logistics partners, and marketing platforms

How We Use Your Personal Information

We process personal information lawfully and transparently for the following purposes:

To provide and manage our Services, including processing orders, payments, deliveries, returns, and customer support
To communicate with you regarding your orders, enquiries, or service-related matters
To personalise and improve your experience, including product recommendations and website optimisation
For marketing and promotional communications, where you have consented or where permitted by law
For security, fraud prevention, and risk management
To comply with legal and regulatory obligations, including POPIA

Disclosure of Personal Information

We may share your personal information only where necessary and for legitimate purposes, including:

With Shopify, payment gateways, delivery partners, IT providers, and customer support services
With marketing and advertising partners, where permitted and subject to your preferences
Where required by law, regulation, or legal process
In connection with a business transaction such as a merger or restructuring

All third parties are required to safeguard your information and use it only for the intended purpose.

Relationship With Shopify

Our store is hosted by Shopify Inc. Shopify processes personal information on our behalf to provide and improve the Services. Information may be transferred to servers located outside South Africa.

For more information on how Shopify handles personal information, please review the Shopify Privacy Policy at:
https://privacy.shopify.com

International Transfers

Your personal information may be transferred to and processed outside South Africa. Where this occurs, we ensure that appropriate safeguards are in place in accordance with POPIA and applicable international data protection standards.

Data Security & Retention

We implement reasonable technical and organisational safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights Under POPIA

You have the right to:

Request access to your personal information
Request correction or deletion of inaccurate or outdated information
Object to the processing of your personal information in certain circumstances
Withdraw consent where processing is based on consent

Requests can be made using the contact details below. We may require verification of identity before processing requests.

Marketing Communications

You may opt out of receiving promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly. Transactional or service-related communications will still be sent where necessary.

Children’s Information

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact & Communication Policy

For privacy-related enquiries, customer support, or rights requests, please contact us only via the channels below:

📧 Email: kainosfragrances@gmail.com
📱 WhatsApp: 079 024 1394

Please note:
Kainos Fragrances operates as an online business. In-person visits, walk-ins, or physical correspondence at our registered address are not permitted or accommodated. All communication must be conducted via email or WhatsApp.